Globalcare Network, Inc. & Globalcare International LLC Privacy Policy
Last Updated: May 12, 2025

Globalcare Network, Inc. and Globalcare International LLC (“Globalcare,” “we,” “our,” or “us”) value the privacy of individuals who use our websites, mobile applications, and platforms, including www.getglobalcare.com and our related Services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information from users of our Services (“you” or “your”). By using our Services, you agree to the practices described herein and to our Terms of Service.

1. Information We Collect

A. Information You Provide to Us

1. Registration & Profile Information. When you create an account or register, we collect your full name, email address, phone number, general location, and details about the procedures you’re interested in.
2. Authentication Data. If you sign up via Google or Facebook, we receive basic profile information (e.g., name, email, profile picture) from those providers.
3. Communications. When you contact us or fill out forms (including surveys or career applications), we collect the information you provide—such as name, contact details, message content, resume, or attachments.
4. Health & Medical Information. If you complete our New Patient Intake Form or upload medical records, we collect your health history, conditions, allergies, medications, and other health-related details. You authorize us to share these records with all clinics (Providers) you interact with, so they can preliminarily evaluate your case remotely.

B. Information We Collect Automatically

1. Device & Usage Information. We collect device identifiers, IP address, browser type, operating system, pages viewed, search queries, session duration, and usage patterns.
2. Cookies & Similar Technologies. We and our partners use cookies, pixel tags, and SDKs to collect usage data across sessions and devices. You can manage cookie settings via your browser or device preferences, though disabling cookies may limit functionality.

C. Information from Third Parties

We may receive information about you from analytics providers (e.g., Google Analytics), advertising partners, or other third-party services, in accordance with their policies.

2. How We Use Your Information

We use personal information to:

• Provide, maintain, and improve our Services;
• Facilitate secure messaging, file-sharing, and appointment booking with Providers;
• Process in-app payments and future travel bookings via third-party processors;
• Communicate updates, confirmations, reminders, and customer support;
• Personalize marketing and promotional materials;
• Generate aggregated, de-identified analytics;
• Detect and prevent fraud, abuse, or security incidents;
• Comply with legal obligations and enforce our Terms of Service;
• Share with clinics and travel/payment partners to fulfill your requests; and
• Other purposes disclosed at the time of collection.

3. How We Share Your Information

1. Providers & Clinics. We share your medical and contact information with all clinics (Providers) you select or interact with, enabling remote case evaluation and care coordination.
2. Payment & Travel Partners. Payment details are shared with our payment processors (e.g., Stripe) under their privacy practices. Travel-related data is shared with travel partners for booking fulfillment.
3. Vendors & Service Providers. We disclose information to trusted vendors who support our Services (e.g., cloud hosting, analytics, CRM).
4. Affiliates. We may share information with our corporate affiliates for the purposes described in this Policy.
5. Legal Requirements. We may access, preserve, or disclose data to comply with legal obligations, protect rights, or respond to lawful requests by public authorities.
6. Business Transfers. In the event of a merger, acquisition, or asset sale, your personal information may be transferred to new owners.
7. With Your Consent. We may share data with your permission or as directed by you.

4. Your Choices & Rights

• Access & Correction. You can view or update your account information in settings or by contacting us.
• Data Deletion. You may request deletion of your account and data, subject to regulatory obligations. Note: medical records shared with Providers cannot be deleted from their systems; please contact them directly.
• Marketing Opt-Out. Unsubscribe from promotional emails via the link in our messages. Administrative messages (e.g., appointment reminders) cannot be opted out of.
• Cookie Controls. Adjust cookie preferences via your browser or device settings.

5. Data Retention

We retain personal information for as long as your account is active and as needed to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements. Billing and transactional records are retained per financial regulations.

6. Security

We implement administrative, technical, and physical safeguards—including encryption in transit (TLS) and at rest—for sensitive data (medical records, payment details). However, no system is completely secure; we cannot guarantee absolute protection.

7. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal data from minors. If you believe a child has provided us data, please contact contact@getglobalcare.com for removal.

8. International Data Transfers

Our Services are hosted in the U.S. and intended for U.S. visitors. If you use our Services from the EU or other regions, your data is transferred to and stored in the U.S. and may be processed by partners globally, including in Mexico (for clinic evaluation) and other jurisdictions. By using our Services, you consent to these transfers.

9. Changes to This Privacy Policy

We may update this Policy at any time. Material changes will be notified via email or in-app message and take effect upon posting. Your continued use indicates acceptance of the revised terms.

10. Contact Us

For questions or to exercise your rights, email contact@getglobalcare.com or write to:
Globalcare Network, Inc. & Globalcare International LLC
500 N Akard St., Suite 2550
Dallas, TX 75201

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